GENERAL TERMS OF USE & SERVICE

The website syaza.travel is published and maintained by Syaza Travel & Tours Sdn. Bhd. a company incorporated and existing in accordance with the laws of Malaysia. When you access, browse or use this Site, you accept, without limitation or qualification, the terms and conditions set forth herein. When you access any of the sub-Site (whether belonging to an ‘associate’ of Company or otherwise) through this Site, then such sub-Site may have its own terms and conditions, which are specific to such sub-Site.

These Terms and Conditions of use and any additional terms posted on this Site together constitute the entire agreement between Company and you with respect to your use of this Site.

 

SITE AND ITS CONTENTS

  • This Site is only for your personal use. You shall not distribute exchange, modify, sell or transmit anything you copy from this Site, including but not limited to any text, images, audio and video, for any business, commercial or public purpose
  • As long as you comply with the terms of these Terms and Conditions of Use, Company grants you a non-exclusive, non-transferable, limited right to enter, view and use this Site. You agree not to interrupt or attempt to interrupt the operation of this Site in any manner whatsoever.
  • Access to certain areas of the Site may only be available to registered members. To become a registered member, you may be required to answer certain questions or provide certain details. Answers to such questions or details required may be mandatory and/or optional. You represent and warrant that all information you supply to us, about yourself, and others, is true and accurate.
  • This site is for consumer and B2B use only. In the event of bookings by any travel agent/tour operator/consolidator/aggregator through the Site are detected, the Company reserves the right, including without limitation, to cancel such bookings immediately without any notice to such travel agent/tour operator/aggregator/consolidator and/or to withhold payments/commissions thereto. The various discounts and offers mentioned on the Site are applicable to the Consumer for the purposes of end use only
  • You are requested to report to info@syazatravel.com.my in the event you find any content on the Website which you deem is unlawful, libellous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable, against any religious beliefs, spam, potentially infringing or is not authorized by the intellectual property rights owner or is violative of any applicable law. On receiving such report, the Company reserves the right to investigate and/or take such action as the Company may deem appropriate.

LINKS TO THIRD-PARTY WEBSITES

  • This Site may contain links to websites operated by parties other than Company. Company does not control such Sites and is not responsible for their contents. Company’s inclusion of hyperlinks to such Sites does not imply any endorsement of the material on such Sites or any association with their operators. If you decide to access any of the third party Sites linked to this Site, you do so entirely at your own risk.

 

OWNERSHIP

  • All materials on this Site, including but not limited to audio, images, software, text, icons and such like (the “Content”), are protected by copyright under international conventions and copyright laws. You cannot use the Content for any purpose, except as specified herein.
  • You agree to follow all instructions so provided on this Site limiting the way you may use the Content.
  • There are a number of proprietary logos, service marks and trademarks found on this Site whether owned/used by Company or any other third party. By displaying them on this Site, Company is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes.
  • You may download such copy/copies of the Content to be used only by you for your personal use.

RIGHTS

  • If you send any communications or materials to the Site by electronic mail or otherwise, including any comments, data, questions, suggestions or the like, all such communications are, and will be treated by Company, as non-confidential.
  • You hereby give up any and all claim that any use of such material violates any of your rights including moral rights, privacy rights, proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the way Company uses such material.
  • Any material submitted to this Site may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used by Company anywhere in the world, in any medium, forever.

TRANSMITTED MATERIAL

  • Internet transmissions are never completely private or secure. You understand that any message or information you send to this Site may be read or intercepted by others unless there is a special notice that a particular message (for example, credit card/debit card/bank information) is encrypted (send in code). Sending a message to Company does not cause Company to have any special responsibility to you.
  • The copyright in the contents of this Site belongs to Company. Accordingly, Company reserves all rights. Copying of part or all the contents of this Site without the permission of Company is prohibited except to the extent that such copying/printing is necessary for the purposes of availing of the services.

 

DISCLAIMER

  • The material in this Site could include technical inaccuracies or typographical errors. Company may make changes/modifications or improvements on the Site at any time.
  • The materials on this Site are provided on an “As Is” basis, without warranties of any kind either expressed or implied. To the fullest extent permissible pursuant to applicable law, Company disclaims all warranties of merchantability and fitness for a particular purpose.
  • Company does not warrant that the functions contained in this Site will be uninterrupted or error-free, that defects will be corrected, or that this Site or the servers that make it available are free of viruses or other harmful components, but shall Endeavour to ensure your fullest satisfaction. Company does not warrant or make any representations regarding the use of or the result of the use of the material on the Site in terms of their correctness, accuracy, reliability, or otherwise, in so far as such material is derived from other service providers such as airlines, hotel owners and tour operators.
  • You acknowledge that this Site is provided only on the basis set out in these terms and conditions. Your uninterrupted access or use of this Site on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the Internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Website. Company does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Site.
  • You also acknowledge that through this Site, Company merely provides intermediary services in order to facilitate booking of tickets and hotel services to you. Company is not the last-mile service provider to you and therefore, Company shall not be or deemed to be responsible for any lack or deficiency of services provided by any person (airline, travel/tour operator, hotel, facility or similar agency) you shall engage or hire or appoint pursuant to or resulting from, the material available in this Site.
  • Company will not be liable to you or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of your usage of this Site.
  • If for any reason, the law does not permit exclusions of a liability then, the liability of the Company shall be limited to such amount paid by the user and retained by the Company for the transaction in question.

 

 

GENERAL PROVISIONS

  • The company may add to, modify or remove any part of these Terms and Conditions of Use at any time as it may deem fit, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. By continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes.
  • The company may add, change, discontinue, remove or suspend any other Content posted on this Site, including features and specifications of products described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability.
  • Company reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of Company’s systems as well as its clients and users interests are and remain, well-protected. Towards this end, Company may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you.
  • If Company, in its sole and exclusive discretion, concludes that the said orders are not or do not reasonably appear to be, authentic, enforceable or valid, then the Company may cancel the said orders at any time up to 06 hours before the scheduled time of departure of the relevant flight or 24 hours before the expected date of visit to any property booked through Company.
  • You may travel to certain destinations which involve greater risks than others, entirely at your risk as to cost and consequences.
  • Company requests you to consult your local authorities and evaluate travel prohibitions, warnings, announcements, and advisories issued by them before booking travel to certain international destinations.
  • By offering for sale travel to particular destinations, Company does not represent or warrant that travel to such point is advisable or without risk. The company does not accept liability for damages, losses, or delays that may result from improper documents for entry, exit, length of stay, or from travel to such destinations.
  • Company reserves its exclusive right in its sole discretion to alter, limit or discontinue the Site or any material posted herein, in any respect. Company shall have no obligation to take the needs of any User into consideration in connection therewith.
  • Company reserves its right to deny in its sole discretion any user access to this Site or any portion hereof without notice.
  • No waiver by Company of any provision of these Terms and Conditions shall be binding except as set forth in writing and signed by its duly authorized representative.

 

GENERAL TERMS

  • By using this Website you agree that you are at least 18 years old in order to upload the Content on the website.
  • You warrant and represent that you have no personal or business relationship with the Company and have not been offered any incentive or payment from the Company to write and upload any Content
  • The Company is not liable for any direct or indirect damages arising from the use of the Content.
  • You shall not make any statements about yourself or any other person which are false or capable of being misunderstood or misrepresented in any manner.
  • It is a condition of your use of this Website that you shall not upload any content that:
    • Is deliberately or negligently false;
    • It is a condition of your use of this Website that you shall not upload any content that:
    • Is deliberately or negligently false;
    • Is abusive, threatening, inflammatory, offensive, defamatory, coercive, obscene, belligerent, glorifying violence, vulgar, sexually explicit, pornographic or otherwise objectionable;
    • Is racist, promotes illegal activity, incitement of the masses, bigotry or hatred;
    • violates or infringes any applicable law;
    • you are not authorized to propagate;
    • contains viruses, corrupted data or other harmful, disruptive or destructive files;
    • Is unrelated to the area of the Website where it is posted; or
    • Contains unauthorized links or similar entities or is capable of interfering with the functioning of foreign data processing equipment/installations, in particular computers.
    • Please note that we do not edit or control the content posted or distributed on the Website by users. In the event that any user violates any of the above restrictions or the following terms concerning the posting or uploading of Content
    • The Company reserves the right to delete, modify or add content without prior or later notice and without explanations and/or reason.
    • Grant of rights – By posting or uploading Content on the Website you agree that you have full rights and authority to do so and have obtained any necessary approvals and consents from third parties where applicable.
    • You acknowledge and agree that your Content is non-confidential and non-proprietary.
    • You hereby grant the Company and its affiliates a free of charge, irrevocable, permanent, transferable, fully sub-licensable and worldwide right to use your Content in any form and in any medium which is now known or devised at a later date (including but not limited to print, on the internet (including but not limited to www.goibibo.com, television and mobile communication platforms).
    • You permit us to use your name which you provide to us alongside any Content you submit and acknowledge that we may choose to provide attribution of your comments or reviews at our discretion.
    • You grant the Company the right to take legal action against any person or entity that violates your or the Company’s rights in the Content by a breach of these terms of use. Please note that if you violate one or more of these terms of use, you will indemnify us to the full extent of any claims by any third party.

 

 

ADDITIONAL SPECIAL TERMS FOR POSTING, TRANSMITTING, OR UPLOADING OF HOTEL REVIEWS/HOLIDAY REPORTS/PICTURES/VIDEOS/CRUISE REVIEWS

  • Any effort to disrupt, destroy, limit or otherwise negatively influence or modify the intended functionality of the Website is prohibited.
  • Furthermore, you agree
    • To describe hotels and places as accurately as possible and in particular to add all parts of the name and further information necessary for their identification, especially in respect to hotel chains;
    • To only rate a hotel/resort if you have spent time in that specific hotel/resort and/or have used their service ;
    • That you will not provide a report, comment or upload a picture in respect of hotels or resorts where you are an employee, owner or operator at the hotel or resort or connected to it in any other similar way.
    • Not to give any false or misleading ratings or false statements concerning staff, holidaymakers, leisure facilities, hotels, resorts, and cruises which could have an effect on the decision of other people willing to travel to a particular destination or use a particular service;
    • To give comments within the boundaries of freedom of speech for the purpose of giving other people who are willing to travel and use a connected service the possibility for an objective, meaningful and comprehensive insight into a destination, region, hotel, resort, service and it’s/their circumstances.
    • Not to collect, assemble, and/or publish in any way other users’ personal data and/or other information.

 

FURTHER SPECIFIC TERMS AND CONDITIONS GOVERNING THE USE OF CONTACT FORUMS AND MESSAGING VIA THE PRIVATE MAILING SYSTEM

  • You agree that where you contact us and any third parties by using the Website, its private message system and/or a contact forum, you will not write or send any content which:
    • Is abusive, threatening, offensive, defamatory, coercive, obscene, belligerent, glorifying violence, vulgar, sexually explicit, pornographic or otherwise objectionable and/or actionable/illicit;
    • Is contrary to any applicable law, especially violates third parties’ intellectual property rights;
    • Is commercial advertisement or any other undesired advertisement (e.g. spam), and
    • Is otherwise in breach of any other part of these terms and conditions of use.

The Company retains the right to temporarily or permanently ban any user/s who are in breach of these or any other part of these terms and conditions.

ACCESS FOR HOTELIERS AND HOTELIER PICTURE UPLOAD

A manager or other suitably senior person in charge of a hotel may write news and hints concerning his hotel, or upload pictures and offer these to users on the Website. Thus interested holidaymakers can gain important extra information about a hotel, alongside hotel reviews. This service is free of charge.

THINGS TO KEEP IN MIND WHEN VIEWING CONTENT

  • Hotel reviews, reports, ship reviews, pictures, videos and related other Content which are available through the Website originate from third parties and represent the opinion of the respective third-party user.
  • If some time has passed since the posting, transmission, or uploading of Content it should be borne in mind that circumstances, hotels and resorts etc. might have changed.
  • The quality of an assessment of a hotel or resort may depend on the number of available reports and reviews. A single picture or review is not usually capable of providing a complete impression of the situation and may only represent, for example, small parts of a hotel or surrounding area.
  • Furthermore, the content of a report or review may vary depending on the age of respective persons, their interests and the purpose of their visit (relaxation, sports, nightlife, exploration, business trip), and if people are travelling on their own, in a group or as a couple.
  • Also, travellers’ nationality, the frequency of their holidays and travelling and previous experiences in different countries may have an impact.

PLEASE BE AWARE THAT BY PROVIDING INFORMATION ABOUT A DESTINATION, WE ARE NOT SUGGESTING THAT TRAVEL TO SUCH PLACES IS ADVISABLE OR RISK FREE. WE ARE NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM YOU DECIDING TO TRAVEL TO SUCH DESTINATIONS.

LIABILITY AND DISCLAIMER

  • The Company does not guarantee or warrant the completeness, correctness, accuracy or quality of any User Content.
  • On this basis, we would recommend that you should get in touch with authorities, embassies, tourist information desks and other applicable institutions in order to help verify the accuracy of the Content.
  • Content concerning travel services, prices and taxes has been provided to the Company by travel agencies, and/or related service institutions.
  • The Company cannot guarantee the correctness, completeness, accuracy or quality of the Content.
  • Please note that user Content represents the views of the individual use and does not represent a statement, opinion recommendation or rating by the Company.
  • The Website and content may be used it at your own risk.
  • The Company expressly reserves the right to block, modify, add to and/or delete all or part of the Website, or any of its other websites, whether temporarily or permanently.
  • You are responsible for ensuring that you have the necessary IT equipment to use the Website.
  • The Company does not guarantee or warrant that the Website is free of viruses, worms, Trojan horses or any other malicious codes which could have a destructive, vitiating, disruptive or other negative impacts.

NOTHING IN THESE TERMS OF USE SHALL LIMIT OR EXCLUDE OUR LIABILITY (IF ANY) TO YOU FOR: A BREACH OF YOUR CONSUMER RIGHTS; FRAUD OR FRAUDULENT MISREPRESENTATION; PERSONAL INJURY OR DEATH RESULTING FROM OUR NEGLIGENCE; OR ANY OTHER MATTER FOR WHICH IT WOULD BE ILLEGAL FOR US TO EXCLUDE, OR ATTEMPT TO EXCLUDE OUR LIABILITY.

TRADEMARKS, INTELLECTUAL PROPERTY, COPYRIGHT

  • We are the owner or the licensee of all intellectual property rights (copyright, trademarks, patents, design rights etc.) in our Website, and in the content published on it.
  • Any content published on the Website (e.g. software, products, trademarks such as logos etc., information, reports, pictures and graphics) is protected by national and international laws and agreements.
  • Content concerning travel services, prices and taxes has been provided to the Company by travel agencies, and/or related service institutions.
  • The Company cannot guarantee the correctness, completeness, accuracy or quality of the Content.
  • Please note that user Content represents the views of the individual use and does not represent a statement, opinion recommendation or rating by the Company..
  • Any kind of copying, duplication, distribution, commercial exploitation, modification, adding and/or deletion is prohibited, including the integration of any content on external websites, for example through interlinks, deep links, or frames.

 

COMPENSATION

  • You agree to defend and fully compensate Company and its affiliates and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature, including but not limited, to reasonable legal and accounting fees, brought by third parties as a result of:
    • Your breach of these terms of use or the documents referenced herein;
    • Your violation of any applicable law including but not limited to violation of intellectual property rights of a third party; or
    • Your use of this Website.

 

PRIVACY POLICY

  • Data protection is an important subject to Company. Any personal data, which you provide by using the Website, is used in accordance with applicable data protection regulations and our privacy policy.

 

MODIFICATION OF TERMS OF USE

  • The Company reserves the right to modify or supplement these terms of use for regulatory, legal, technical or any other reason with future effect by placing an advance notice on the Website. The notice will include the date of planned change and the consequences for users.
  • Registered users of the Company will get additional information about the planned change of terms of use via e-mail.

GOVERNING LAW AND FORUM

  • These terms and conditions are governed by and shall be construed in accordance with the laws of Malaysia and any dispute shall exclusively be subject to the jurisdiction of the appropriate Courts situated Kuala Lumpur, Malaysia.

SEVERABILITY CLAUSE

  • If any part of these terms is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remaining provisions of these terms of use shall continue in effect.

 

HOTEL TERMS

APART FROM THE GENERAL TERMS AND CONDITIONS, THE BELOW MENTIONED ARE THE SPECIFIC HOTEL TERMS.

  • Syaza.travel act only as an intermediary agent with only the role of a mediator. Even if you make a booking through us, the contract will be between the supplier and you and the general travel and contractual terms and conditions of the supplier shall apply. We are not a party to the contractual relationship.
  • Hotels may not allow local residents to check-in as guests. This is strictly subject to the Hotel Policies and Lataar.com will not be responsible for such check-in denials.
  • Hotels reserve the right of admission. Unmarried/unrelated couples may not be allowed to check-in. Similarly, accommodation can be denied to guests posing as a Couple if suitable proof of identification is not presented at check-in syaza.travel will not be responsible for any check-in denied by the hotel due to the aforesaid reason. No refund would be applicable in case the hotel denies check-in under such circumstances.
  • The hotel may deny check in to guests providing Id Proof of the same city as the hotel itself.
  • The hotel pictures/information on the website, including amenities and facilities, are provided by the hotel. This information is for reference only. For any discrepancy that exists between the website pictures and actual settings, Lataar.com is not liable and responsible.
  • It is mandatory for you to send the auto-generated form filling your correct credit card details immediately to the hotel in order for the booking to be confirmed by the hotel/accommodation.
  • The booking is not confirmed until the filled auto-generated form is sent to the hotel.
  • The credit card details should be sent only via the auto-generated form and in no other format.
  • Prior to the filling of the auto-generated from being sent to the hotel by you, your booking is only provisional and hotel has no obligation to reserve a room for you.
  • The hotel shall confirm your booking post authorizing and verifying the credit card details.
  • The hotel may deny your booking if it is not able to authenticate and verify the credit card details as per its terms and conditions.
  • The Company does not store your credit card in details database as they are sent by you directly to the hotel and stored by the hotel.
  • The hotel might block your credit card for the amount of the booking as per the hotel’s terms and conditions and the Company shall not be responsible for the same.
  • The primary guest must be at least 18 years old to be able to check into the hotel.
  • Check-in time and check-out time is as per hotel policy & terms. Early check-in or late check-out request is subject to availability and the hotel might charge you extra for it. Please note that the check-in time is subject to change as per hotel policy & seasonality.
  • Your stay does not include additional personal expenses like telephone charges, meals that aren’t part of your meal plan, any hotel services you use (like laundry and room service) or tips. The hotel will charge you directly for these when you’re checking out.
  • It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Drivers License, Voters Card, and Passport. Without valid ID the guest will not be allowed to check in. Note- PAN Cards will not be accepted as a valid ID card.
  • The hotel reserves the right of admission. Accommodation can be denied to guests posing as a ‘couple’ if suitable proof of identification is not presented at check-in. The company will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  • Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas/ New Year’s Eve or other festivals as decided by the hotel. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  • The government has levied service tax on hotel room charges effective on stays from 1st May 2011. This tax may be required to be settled directly at the hotel.
  • Time Zone applicable for content displayed on the website shall be Indian Standard Time for all purposes unless explicitly mentioned otherwise.

 

ADDITIONAL TERMS AND CONDITIONS APPLICABLE FOR ALL HOTEL OFFERS

  • Syaza.travel reserves the right to:
  • a. discontinue or extend the Cashback period without assigning any reasons whatsoever;
  • b. change/ amend/add /delete/ modify terms and conditions of this Cashback without assigning any reasons whatsoever. Customers acknowledge that they will not be personally advised of any such change/ amendment/addition /deletion/ modification. Customers are advised to check for any such change/ amendment / addition /deletion/ modification regularly. Customers hereby unconditionally agree to all such changes/ amendments/ additions/ deletions/ modifications.>
  • All taxes, duties, levies or other statutory dues and charges payable in connection with the benefits accruing under the Cashback shall be borne solely by the Customer and Syaza.travel shall not be liable in any manner whatsoever for any such taxes, duties, levies or other statutory dues and charges.
  • Customers are requested to be accustomed, satisfy and agree to with these terms and conditions of the Cashback before participating in or making any purchase in relation to this Cashback. Participation in the Cashback is the discretion of Customer.
  • Customers are not being charged extra for participating in the Cashback.
  • Liability of Syaza.travel shall be limited to the extent of the cash back to which Customer is entitled as per terms and conditions.
  • The decision of Syaza.travel. in respect of Cashback, benefits or any matters related thereto shall be final and binding and no correspondence will be entertained in this behalf.
  • All disputes are subject to exclusive jurisdiction of the competent courts in Kuala Lumpur only.
  • By participating in this Scheme, Customers agree to be bound by these terms and conditions and waive any right to claim ambiguity in these terms & conditions. Syaza.travel does not provide any warranties with regard to the quality or fitness for any purpose of the hotels available under the Cashback. Customers agree to release, discharge, indemnify and hold harmless Lataar.com and its directors, officers, employees and agents, from and against any claims, damages or liability due to any injuries or losses to any person (including death) or property of any kind resulting in whole or in part, directly or indirectly, from acceptance, use, or loss of any Cashback related benefit/hotel booking, or participation in any Cashback-related activity or participation herein.
  • All other standard terms and conditions applicable are listed on www. syaza.travel.

 

APART FROM THE GENERAL TERMS AND CONDITIONS, THE BELOW MENTIONED ARE THE SPECIFIC PAY AT HOTEL TERMS.

  • It is mandatory for you to send the auto-generated form filling your correct credit card details immediately to the hotel in order for the booking to be confirmed by the hotel/accommodation.
  • The booking is not confirmed until the filled auto-generated form is sent to the hotel.
  • The credit card details should be sent only via the auto-generated form and in no other format.
  • Prior to the filled the auto-generated from being sent to the hotel by you, your booking is only provisional and hotel has no obligation to reserve a room for you.
  • The hotel shall confirm your booking post authorizing and verifying the credit card details.
  • The hotel may deny you’re booking if it is not able to authenticate and verify the credit card details as per its terms and conditions.
  • The Company does not store your credit card in details database as they are sent by you directly to the hotel and stored by the hotel.
  • The hotel might block your credit card for the amount of the booking as per the hotel’s terms and conditions and the Company shall not be responsible for the same.